Community Services Program Coordinator

  • HopeHealth
  • Providence, RI 02904
  • 6 days ago


Job Description

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice.

It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer.

At HopeHealth, we care deeply about every life we touch, including yours.

We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our family of brands include HopeHealth Hospice & Palliative Care, HopeHealth Community VNA and HopeHealth Visiting Nurse.

About the Community Services Coordinator Position

The Community Services Coordinator is responsible for assigning volunteers for the agency, as well as coordinating the program functions and customer-focused services of the Community Services Department.

This position works in collaboration with the respective department managers.

The Community Services Coordinator provides program coordination, support and planning for community services including Grief Support, Pedi Pal, and Caregiver programs.

This is a full-time, 40-hours per week position that is eligible for full benefits.

What will you do?

Coordinates and assigns volunteer services to patients, family members, and HopeHealth staff that are consistent with the goals, definition, philosophy, and purpose of HopeHealth

Provides first line customer service to programs within Community Services department by responding to customer calls.

Provides information to callers or routes calls to appropriate personnel, takes messages, or relates information in a confidential, accurate, timely and professional manner.

Assists in the planning and implementation of year-round programming within the Community Services Department.

Acts as a liaison between the patient and/or caregiver, other internal departments such as finance, IT, and HIS, and external departments as relative to the programs within Community Services department, supporting all with correspondence and communications between parties to ensure seamless care.

Responsible for data management as it pertains to all community service program and prepares related internal and external reports and/or works with decision support to obtain reports ongoing and as needed.

Performs data entry of demographics relating to community services department.

Collaborates with department managers, to support the creation and maintenance of all collateral and support materials internally and externally for Community Services Department.

Submit new collateral to Community Resource Database for all community services departments.

Coordinate services with other program staff members and external vendors.

Register callers for various community service programs as needed.

Register attendees, create invoices, collect credit card, or check payments for community services programs.

Submitting, tracking, and following up with submissions of invoices, and reimbursement receipts.

Assist with set up and registration for community service events.

Monitors internal folders and documents for all community services departments, updating as needed and notifying staff of changes.

Coordinate grant disbursement for program specific recipients when needed.

Coordinate all tasks related to various ongoing mailings for community services department including bereavement monthly mailing and support group schedules.

May coordinate work for office volunteers to assist with these tasks and others.

Consistently apply the HopeHealth values in all aspects of work, complying with established HopeHealth mission, policies, procedures and objectives in quality assurance, safety, environment, infection control and HIPAA compliance.

Special projects and other duties as requested by Director of Clinical Outreach Services.

What are the qualifications for this job?


High school diploma plus additional specialized training.

Associate degree or graduate of a secretarial school program preferred.

Two years related experience and/or training; or equivalent combination of education and experience.


Valid driver’s license with an automobile that is insured in accordance with state and/or agency requirements and is in good working order.


Ability to evaluate situations according to established standards and policies.

In addition, ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Proficient skills using a computer are mandatory.

Ability to be effectively trained to use various software for job related tasks.

Significant experience with data base programming at the input and report running end is required.

Knowledge of Excel (or similar spreadsheet) and Microsoft Word (or similar word-processing software) is required.

Knowledge and working ability with medical software is desirable.

What are the job benefits?

For your health and peace of mind:

Medical, dental and vision insurance

Retirement plan with employer contribution

Pre-tax flexible spending account for healthcare and dependent care

Disability coverage

Discounts on voluntary insurance programs

Life and long-term-disability insurance

Mileage reimbursement

For your wellbeing:

Paid time off (PTO) and paid holidays

A caring culture that supports your wellbeing

Work only one weekend a month (day off week before and after)

For your career:

A robust orientation programs

Educational assistance

Reimbursement for certifications

HopeHealth Clinical Education Lab (continuing education)

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity, and Inclusion

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace.

We believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability – are warmly welcome at HopeHealth.

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