Business Support, Administrative Services

  • JLL
  • New York, NY
  • 5 days ago


Job Description

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world.

We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below.

We’re interested in getting to know you and what you bring to the table!

What this job involves:

The Mailroom Clerk is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing for the client.

Also may play a role in the achievement of the Key Performance Indicators and operational targets for the site, and perform duties with integrity & diligence in a professional manner.


Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling.

Provide solutions to problems associated with special requirements such as bulk mail and other special needs.

Maintain all mail stops and package rooms as appropriate

Research and follow-up with clients regarding tracking mail and/or packages.

Perform mailroom inspections and inventory supplies.

Any other activities to support JLL and/or site operations.

Actively support an environment of teamwork, cooperation, performance excellence and personal success.

Participate in the individual performance management program and personal development planning.

Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.

Client Relationship

Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.

Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Support the day to day delivery of mail services on site in accordance with all agreed policies, procedures.

Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.

Sound like you?

To apply you need to have:

At least one year experience in related skills applicable to corporate mailroom operations.

Able to adequately perform required job functions including being able to lift a minimum of 50 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.

Knowledge of current postal codes, procedures, and regulations.

Proficiency in a range of information technology tools and platforms.

Attention to detail is required for handling sensitive mail and proper routing of mail.

Good communication, organization and problem solving skills.

Ability to work independently with little supervision.

Self-motivated; confident, energetic and flexible

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Apply today!

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