Access Center Coordinator

  • HopeHealth
  • Providence, RI 02904
  • 6 days ago


Job Description

Discover a career that transforms lives – including yours.

At HopeHealth, health care is more than a career choice.

It’s a calling.

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day.

And you can see it in our values – as a health care organization, and as an employer.

At HopeHealth, we care deeply about every life we touch, including yours.

We’re committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you’ll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our family of brands include HopeHealth Hospice & Palliative Care, HopeHealth Community VNA and HopeHealth Visiting Nurse.

Our Hospice Care Team

HopeHealth’s hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you’ll:

Help patients and families make every moment count.

Hospice is a special calling.

Your work will help patients live as comfortably and fully as possible, and provide meaningful support for everyone in the family.

As part of our team, you’ll provide patients, and their loved ones, with a peaceful end-of-life setting.

Know that your expertise and unique perspective are valued.

In our inclusive work culture, you’ll be free to work autonomously while feeling authentic support from your team.

You’ll experience the mutual respect, collaboration and trust of a healthcare team that’s committed to going above and beyond for every patient – and for every member of the team.

Enjoy a flexible work schedule and generous benefits.

Work full-time, part-time or per diem with scheduling flexibility to maximize your work/family life balance.

Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.

Be part of a leading team.

For over 40 years, HopeHealth Hospice has set the gold standard for end-of-life care.

We’re the second-oldest hospice in the country, and one of the largest not-for-profit hospice providers in New England.

We are committed to giving all of our employees the skills and support they need to deliver the best possible patient care.

About This Position

HopeHealth is seeking an experienced Access Center Coordinator.

This position will be based in Providence, RI.

The Access Center Coordinator provides timely, responsive customer focused and customer friendly service to all referral sources, patients, families, staff, students, vendors and visitors contracting the organization.

Acts as a liaison for customer calls to coordinate visits with the Care Transition RN, Care Transition Coordinator and/or Admissions RN.

This is a full-time, 40 hour a week position with 10:00am-6:00pm hours.

There is a rotating weekend commitment of every 3rd weekend.

What will you do?

First point of contact for incoming patients and family members.

Provides patients and/or family members with an overview hospice philosophy and services available.

Schedule visits for all inquiry and referral callers within required timeframe.

Dispatch visits to liaisons, representative and admissions nurse.

Follow up on pending patients and non-admissions.

Communicates prospective patient updates to appropriate referral sources.

Basic understanding of medical benefits and services as it applies to hospice services.

Escalates more complex cases to Admissions Coordinator.

Remain current on the changes to health insurance benefits that patient may be eligible for.

Follow policies and procedures for referral call and admissions management.

Obtain information and accurately complete all documentation, forms, and logs for referral calls and admissions processing.

Dispatch information and coordinate visit schedules for visiting pre-admission staff.

Communicate with referral source, DME, pharmacy, and other vendors to process all certifications, orders, and required admission information.

Communicate with patient accounts to verify insurance and authorize care.

Meet 24/7 call and visiting standards.

Facilitate equipment and other admission orders as needed.

Obtain and enter prospective and admitted patient demographic information and status updates into patient database in a timely and accurate manner.

Facilitate processing of admission documents from referral call through transfer to appropriate care team.

Help resolve referral and admissions scheduling issues and customer complaints through direct communication with the referral sources, admissions team, Admissions and Referral Center Manager, and other managers as needed.

Make follow up calls for referral inquiries within required time.

What are the qualifications for this job?

High school diploma or equivalent plus additional specialized training.

1 3 years' experience in customer service or related field.

Strong active listening skills and verbal/written communication skills.

What are the job benefits?

For your health and peace of mind:

Medical, dental and vision insurance

Retirement plan with employer contribution

Pre-tax flexible spending account for healthcare and dependent care

Disability coverage

Discounts on voluntary insurance programs

Life and long-term-disability insurance

Mileage reimbursement

For your wellbeing:

Paid time off (PTO) and paid holidays

A caring culture that supports your wellbeing

Work only one weekend a month (day off week before and after)

For your career:

A robust orientation programs

Educational assistance

Reimbursement for certifications

HopeHealth Clinical Education Lab (continuing education)

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity and Inclusion

HopeHealth is committed to advancing diversity, equity and inclusion in the workspace.

We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability – are warmly welcome at HopeHealth.

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